Public Rights under Title VI

Notice to the Public

The Shasta Regional Transportation Agency (SRTA) is committed to ensuring that no person shall be excluded from the equal distribution of its services and amenities because of race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964.

SRTA provides services and operates programs without regard to race, color, and national origin in full compliance with Title VI.

  • Any person who believes he or she has been aggrieved by any unlawful, discriminatory practice under Title VI while using SRTA services may file a complaint with SRTA. All complaints will be fairly and objectively investigated.
  • To file a complaint, you may contact our Title VI Program Administrator at (530) 262-6190; or by email: srta@srta.ca.gov; or visit SRTA’s office at 1255 East Street, Suite 202, Redding, CA 96001.
  • For more information about SRTA’s Title VI program, complaint procedure, or Limited English Proficiency Plan, contact (530) 262-6190; or visit SRTA’s website: www.srta.ca.gov
  • A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Title VI Program Coordinator, FTA Office of Civil Rights, East Building, 5th Floor – TCR, 1200 New Jersey Ave., S.E., Washington, D.C. 20590
  • If information is needed in another language, contact (530) 262-6190.
  • Si se necessita información en español, llame (530) 262-6190.
Do you need to make a complaint?
Please review and follow SRTA's Title VI Complaint Procedures, by completing and submitting a Complaint Form.

Want a closer look at SRTA's Title VI Program?
The Limited English Proficiency (LEP) Plan and the whole Title VI Plan is available for download here.